Frequently asked questions

TagNMatch is a web platform that gives each product an up-to-date digital page behind a QR code on its packaging. Brands manage product content, QR codes, batches and an AI assistant in one workspace; shoppers scan the code and read the page in their phone's browser.

Brands and manufacturers of packaged consumer products - especially food and beverage, supplements and health products, and cosmetics - and the marketing, quality and support teams behind them.

No. The phone camera opens the product page in the browser.

Yes. The code points to the page, not to fixed content. Edits appear on the next scan.

Yes. You can create codes per product or per batch, and deactivate any code later.

Each product can carry translations in several languages, such as English, German, Albanian, French and Italian. Your team writes or supplies the translations.

In the languages your team writes, and in the shopper's own language too: the page is translated automatically and marked as a translation, with a link to the original. The AI assistant answers in the language the shopper writes in.

It answers from the product's approved data and the knowledge items your team approved - nothing else. Unapproved knowledge is never used. Answers are generated by an external AI provider.

Yes. Upload spec sheets, certificates, recipes or an FAQ document. The assistant pulls out the facts, and nothing is used until someone on your team approves it.

Which questions they ask, which topics come up most, which languages they read in and which countries your packs reach, plus a short monthly report by email. Shoppers stay anonymous: insights count countries and languages, never people.

Yes: your own domain is available as an extra on any plan. Add the domain in your settings and prove ownership with a DNS TXT record; the pages are then served from your domain.

Yes. 30 days, every feature, 10 products, 10,000 scans a month and 100 AI answers a day. No credit card. After the trial your account is read-only until you choose a plan.

Every feature on every plan; plans differ only in usage. Starter (€49 a month): 50 products, 25,000 scans a month, 250 AI answers a day, 2 team members. Professional (€299 a month): 1,000 products, 500,000 scans a month, 2,000 AI answers a day, 10 team members. Enterprise is agreed with our team. Custom branding and your own domain are available as an extra. Prices exclude VAT.

Scans keep working - a printed code never stops because of a limit. On Starter and Professional, scans above the plan are billed as extra use, per started block of 10,000 scans.

The time of the scan, the country (derived from the IP address), the device type, the browser language and the user agent. The IP address is stored with the scan. Scan records are deleted automatically after 90 days. Shoppers do not need an account.

No. Every request is tied to your company, and every query is limited to your company's records.

Yes. Every user can turn on authenticator-app (TOTP) codes.

No. We do not hold security certifications. Our security page lists the measures that are in place.

No. TagNMatch presents the information you provide. Legal labelling duties, claims review and regulatory checks remain your responsibility.

Yes. A shopper can leave an email address on the product page, but only after ticking an explicit consent box. You see the sign-ups in your workspace, and a shopper can have their address removed at any time.