§1These terms
These terms apply to TagNMatch, run by ARBNEXO (see the Impressum). By creating an account you accept them for yourself and your company.
§2The service
TagNMatch gives your products a page behind a QR code, with batches, scan analytics and an optional AI assistant. We keep improving the service and may change features.
§3Your account
Give correct details, keep your password safe and tell us at support@arbnexo.com if your account is misused. You are responsible for what your team does in your account.
§4Trial, plans and payment
New accounts get a 30-day free trial with every feature. After that a paid plan is needed; prices are on the pricing page. Plans renew until you cancel.
§5Your content
You own your content and are responsible for it, including that product information such as allergens and nutrition is correct and lawful. You allow us to host and show it to run the service.
§6Acceptable use
Do not use TagNMatch for illegal, misleading or harmful content, to attack the service or to send spam. We may remove such content.
Also not allowed: sending invitations or messages to people you do not know or who do not expect them, using another company's or brand's name to pass as it, creating several accounts to get around the trial limits, or using the service through automated means. We may limit or temporarily hold messages to people outside your team, suspend the account or close it. Report abuse to abuse@arbnexo.com.
§7AI assistant
The assistant answers only from information you approve, but answers can still be wrong. Check what you approve.
§8Suspension and closing
You can close your account at any time and export your data first. We may suspend an account that breaks these terms or is not paid. We aim for high availability but cannot promise the service is never interrupted.
§9Liability
The service is provided as it is. As far as the law allows, we are not liable for indirect loss, and our total liability is limited to the fees you paid in the 12 months before a claim. Liability the law does not allow us to limit is not affected.
§10Changes and contact
We may update these terms and will tell you about important changes. The law of Kosovo applies; the courts of Prishtinë decide disputes, without affecting mandatory consumer rights. Questions: contact@arbnexo.com. Our privacy policy explains how we handle personal data.